CUSTOMER SERVICE
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Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also fill in our contact form:​
FAQ
01
I’ve found the sneakers I want but can’t select my size
All available sizes are clearly displayed for your convenience. If you've come across a shoe you adore but your size isn't currently listed, it means it's temporarily out of stock. Not to fret, though! We're continuously replenishing our inventory and sincerely appreciate your patience as we work to restock your desired items.
03
Has my order been sent yet ?
Upon placing your order, rest assured it will be promptly dispatched within one business day. You'll receive a notification once your order has been shipped, complete with a tracking number to monitor its journey until it arrives at your doorstep.
05
Part of my order is missing
If any part of your order appears to be missing, please don't hesitate to reach out to us. Ensuring your complete satisfaction is always our top priority, and we're committed to resolving any issues promptly and effectively.
07
Which methods of payments can I use?
Flexibility of payment options is important to us. That's why we offer a diverse array of payment methods to cater to your preferences and convenience. Whether you prefer the ease and security of credit card transactions, the seamless transactions facilitated by PayPal, or the innovative realm of cryptocurrency, Simpli accommodates them all. Our commitment to providing a seamless shopping experience extends to our payment process, ensuring that you have the freedom to choose the method that best suits your needs. With Simpli, your purchasing journey is as effortless as it is secure.
09
Is it safe to order online?
With a track record of delighting thousands of customers, we proudly stand behind our commitment to customer satisfaction. Our stringent quality control measures meticulously inspect every product, ensuring they are flawlessly crafted, impeccably packaged, and promptly dispatched to your doorstep. However, if for any reason you are dissatisfied with your purchase, our comprehensive return and exchange program ensures that you're never left with a product that doesn't meet your expectations. Your contentment is our utmost priority.
02
Can you give me more information about the sneakers?
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At our e-commerce platform, we prioritize transparency and accessibility in every aspect of your shopping experience, especially when it comes to our sneakers. Whether you're considering purchasing individual pairs or seeking to place a bulk order, our dedicated customer support team is available 24/7 to address all your inquiries and provide comprehensive information. Whether it's material composition, sizing details, or any other aspect of our products, we're committed to ensuring that you are fully empowered with the knowledge needed to make informed decisions as a valued customer.
04
Can I track my order ?
Absolutely, you can track your order effortlessly. Just locate your confirmation email to ensure your order has been confirmed. Once confirmed, your order will be swiftly shipped out within one business day. At that point, you'll receive your next email containing the tracking link for your item.
06
You’ve sent me the wrong items
At Simpli, we prioritize customer satisfaction above all else. We understand that mistakes can occur, and we sincerely apologize for any inconvenience caused by receiving the wrong order. Simply initiate a return through the "Your Orders" section, and you'll receive clear instructions on how to return the item. Once we've received the item, we'll promptly dispatch your replacement. Thank you for your understanding and patience.
08
I forgot to use my discount code
Rest assured that our dedicated customer service team is available around the clock to assist you with any concerns or inquiries, including those related to discount codes. Whether you've forgotten to apply a discount code or have any other questions, we're here to ensure that your shopping experience with us is seamless and satisfying. Your satisfaction is our top priority, and we're committed to providing you with the support you need, whenever you need it.
10
Delivery - How much is it and how long does it take?
We personally manage all our inventory, enabling us to offer the most economical shipping rates while outpacing competitors in delivery times. Every order is dispatched within one business day, ensuring swift fulfillment and unbeatable service.